On-Time Service. Up-Front Pricing. And The Job Done Right and Clean the First Time. GUARANTEED!

Horizon Services is the area’s largest and most referred home services company, ready to meet all of your needs for heating, air conditioning, plumbing, drain cleaning and sewer and water line replacement and repair. Thousands of satisfied homeowners throughout Delaware, Southeastern Pennsylvania and Maryland have relied on Horizon Services for over 20 years to service and install the right plumbing, heating and air conditioning systems and equipment for their family, to be there when we promise and to guarantee everything we do in writing.

From routine maintenance to emergency repairs to quality installation of home comfort systems, Horizon Services works hard all day, every day to  ensure that your needs are met and that you and your family can enjoy your home comfortably and worry-free. We have:

• - 185+ dedicated employees
• - 25 Heating and Air Conditioning service technicians
• - 23 Heating and Air Conditioning installers
• - 27 Plumbing and Drain Cleaning technicians
• - 89 service and support vehicles covering Delaware (Wilmington, New Castle County and Kent County), Southeastern Pennsylvania (Delaware County, Chester County and The Main Line) and Maryland (Cecil County).
• - A 24-hour, 7-days-a-week call center and dispatch system

- Horizon Services is THE plumbing, heating, and air conditioning company your friends and neighbors throughout Delaware, Southeastern Pennsylvania, and Maryland count on!

We’re so confident you’ll be pleased with our fast, friendly and professional service, you’ll become a customer for life!

The Horizon Difference

Work With a Plumbing, Heating and Air Conditioning Company You Can Really Trust!

At Horizon Services, we focus on things that are important to YOU when calling a plumbing, heating and air conditioning company. Keeping appointments that fit your busy day. A respect for you, your home and your property. Fixing things right the first time. And an unconditional 100% money back guarantee. At Horizon Services, you get on time service, up front pricing, and the job done right and clean the first time… guaranteed.

At Horizon Services, we have set the standard for plumbing, heating and air conditioning service and installation excellence. We’re so confident you’ll be pleased with our fast, friendly and professional service, you’ll become a customer for life!

• On-Time Service: You’ll never have to wait hours for a Horizon Services technician to arrive at your home. Calling Horizon means you’ll get an appointment scheduled when it’s convenient for you and your family. We complete 99.6% of all service calls the same day. And with Horizon Services’ exclusive ON-TIME GUARANTEE, you can bank on it that we will always be there at the time we promise. When you schedule a service call, we will give you a specific time that our technician will arrive at your home or place of business, along with a guarantee that if we’re even 1 minute late, we will credit up to $300 towards your service (or clear your drain for FREE).

• Up-Front Pricing: With Horizon Services, there are never any hidden charges or last-minute add-on fees. We charge by the job, not by the hour. And Horizon technicians will always tell you the price before they begin work and give you options so you can make a wise decision for you and your family.

• The Job Done Right The First Time: When a Horizon Services plumbing, heating or air conditioning service technician comes to your home, he is trained to fix the problem right the first time. You will also receive a written 100% Satisfaction Guarantee that states if you’re not happy with the quality of our work, we’ll do whatever it takes to make it right – NO QUESTIONS ASKED.

• Trust-Certified Technicians: When a Horizon Services technician comes to your home, you can feel  confident knowing he is the most experienced, and best-qualified to install or repair your heating or air conditioning equipment or fix any plumbing problem your may have.  All of our plumbing and HVAC technicians have to meet rigorous pre-employment standards including: a technical aptitude test, drug test, criminal background search, DMV check, and reference verification. Our technicians must sign and abide by our Customer Service Pledge (see below). And every service and installation technician is required to attend 150 hours of training each year to keep up to date on new technologies, new equipment and new installation techniques. In addition, Horizon Services is fully licensed and insured for your safety and protection.

• 24-Hour Emergency Service: The Horizon Services Call Center is open 24 hours a day, 7 days a week with experienced call takers, so you will never have to leave a message on an answering machine. You’ll always talk to a live person, and your problem will be solved quickly and efficiently. We will also call you 30 minutes in advance of your service technician’s arrival so you don’t have to waste your valuable time waiting or worrying.

Our Extended Service Hours are:
- Monday-Friday: 6:00 AM – 11:00 PM
- Saturday-Sunday: 8:00 AM – 4:00 PM
- After Hours: A Horizon Services manager is on-call.

• Maintenance Plans and Annual Equipment Checks: At Horizon Services, we maintain what we install and offer a wide choice of service plans for heating, air conditioning and plumbing service. Your Horizon Services technician will explain each of the plans so you can make a wise choice.

• Warranties to Protect You and Your Equipment: Knowing that the company you are dealing with stands behind what they sell is important. At Horizon Services, we give you written guarantees. Every heating and air conditioning system we install comes with a Workmanship, Temperature and Performance guarantee as well as our 100% Satisfaction Guarantee that says if you’re not completely satisfied, we will do whatever it takes  to make it right…or you don’t pay.

• You Never Have To Worry About Who Is In Your Home: Every Horizon Services employee is background checked and drug tested so you never have to worry about who is working in your home. Our technicians wear shoe covers and put down drop cloths to protect your floors and property and will always treat your home with the same respect they would their own.

• Fully-Stocked Trucks: Your Horizon Services service technician or installer will arrive prepared with a truck that is completely stocked with all the necessary tools, equipment and materials to do the job. No time will be wasted going to a hardware store or back to the shop in order to get the proper parts and supplies.

Horizon Service Technician’s Customer Service Pledge As an employee of Horizon Services, I promise I will use my skills and all my technical expertise to diagnose the customer’s problem as quickly as possible, while keeping them informed of my progress at all times. I will provide each and every customer, no matter what the problem is, with all their options, allowing them to make the repair or replacement decision that is right for them. I will hereby take personal responsibility for the customer’s satisfaction; I will follow all company policies and procedures at all times. I pledge to be honest, ethical and to do the right thing. I will never mislead or offer the customer a service or product they do not need or want. I will ask the customer at the end of the transaction if they are satisfied with the service I provided them. I will also do everything in my power to make sure every customer is 100% satisfied with my clean, fast and professional service. THIS IS MY PLEDGE TO MYSELF, TO MY COMPANY AND TO MY CUSTOMER.

Horizon Services has been proudly meeting the plumbing,heating, air conditioning, drain cleaning and sewer & water line needs of businesses and homeowners in Delaware, Southeastern Pennsylvania and Maryland since 1989.